TECHNOLOGY WING Directorates Under The Wing

The Information Technology (IT) directorate within the Capital Development Authority (CDA) is responsible for managing and overseeing the technology infrastructure, systems, and services that support the CDA's mission in planning and developing the Islamabad Capital Territory. Here's an overview of the functions and procedures associated with the IT directorate within CDA:

1. Strategic IT Planning: The IT directorate works in tandem with the CDA's strategic goals and objectives, ensuring that IT strategies are aligned with the organisation's broader mission. This includes assessing emerging technology trends and their potential impact on CDA initiatives.
2. Infrastructure Management: Managing and maintaining the CDA's technology infrastructure, including data centres, servers, networks, and hardware, is essential to support the organisation's operations. Reliability, security, and scalability are key priorities.
3. Software and Application Development: The IT directorate oversees the development, maintenance, and enhancement of software applications and systems used by the CDA. This includes both custom software solutions and off-the-shelf applications.
4. Cybersecurity: Protecting sensitive data and ensuring the security of IT systems is of paramount importance. The IT directorate is responsible for implementing security measures, monitoring of threats, and responding to security incidents.
5. User Support: Providing technical support to CDA employees and users is crucial. This includes operating a help desk, offering user training, and addressing IT-related issues promptly.
6. Data Management: Managing the CDA's data, including storage, backup, and disaster recovery planning, is vital to ensure data integrity and availability.
7. IT Procurement and Vendor Management: Selecting and managing IT vendors, negotiating contracts, and ensuring technology acquisitions meet the CDA's needs and aligns with its budget.
8. Project Management: Overseeing IT projects from inception to completion, ensuring that they are delivered on schedule and within budget, and aligning them with the CDA's objectives.
9. IT Policies and Compliance: Developing and enforcing IT policies and ensuring compliance with relevant regulations and standards, such as data protection and privacy regulations.
10. Innovation and Research: Staying abreast of emerging technologies, assessing their relevance to CDA operations, and conducting research to identify opportunities for innovation in the planning and development processes.
11. Reporting and Performance Metrics: Tracking and reporting on IT performance, providing data to assess the impact of IT initiatives and make informed decisions.
12. Collaboration: Collaborating with other CDA departments to ensure that IT aligns with the organisation's strategic goals and supports cross-functional projects related to urban planning and development.

The IT directorate within CDA plays a critical role in supporting the organisation's mission and ensuring that technology serves as an enabler for efficient planning and development in the Islamabad Capital Territory.

Contact Details

+9251-9240036

Khayaban-e-Suharwardi, Sector G-7/4, Islamabad

Reforms & Process Re-engineering Transparency and Accountability

• Automatic time-bound registration.
• Ease of applying for a service.
• Tracking movement of files within departments.
• Tracking the application and delivery of service.
• Digitisation and decentralisation of the process.
• Ensuring updates are accessible.
• Creation of open space environment.

Removal of Regulator Bottlenecks

• Ease of approval process.
• Removal of conditionalities for property transfers.
• Introduction of technology.
• Changes in regulations, rules, and processes.
• Elimination of process and human redundancies.

Streamlining of Processes

• Review of documents and improvement of internal controls.
• Timelines notified for each process by the CDA board.
• Monitoring of processes by supervisory officers through NRTC system.
• Payment facility through one-link.
• NADRA biometric system rolled out for recording of sale purchase and allied transactions.
• App and web connectivity. Online monitoring of cases.
• 1819 Helpline.
• Citizens provided facility to file online applications.

Facilitation Centre - App and Web Connectivity

• Citizens have the facility of filing their cases electronically after scanning the requisite documentation.
• Cases are electronically transferred to the concerned officer who can request records or intimate citizens electronically.
• Case progress tracker available.
• Google (Android) App available (last update: 30 August 2022).

Contact Details

+9251-9252945

P3HF+6QP, Waris Shah Rd, G-7/1 F 6 Markaz G-7, Islamabad, Islamabad Capital Territory

The Capital Development Authority (CDA) is a government organisation responsible for the planning and development of the Islamabad Capital Territory in Pakistan. The public relations directorate within the CDA plays a crucial role in managing the organisation's communication and public image. Here are some functions and procedures of a public relations directorate:

1. Communication Management:
• The PR directorate manages internal and external communications for the CDA. This includes drafting press releases, official statements, and other communication materials.
2. Media Relations:
• Establishing and maintaining relationships with media outlets, including newspapers, TV stations, radio, and online news sources.
• Responding to media inquiries and arranging press conferences or briefings when necessary.
3. Public Awareness Campaigns:
• Developing and implementing public awareness campaigns to inform the public about the CDA's projects, initiatives, and services.
• Creating informative materials, such as brochures, pamphlets, and websites.
4. Crisis Management:
• Being prepared to handle and respond to crises or emergencies that may affect the CDA's reputation and public perception.
• Providing accurate and timely information to the public during critical situations.
5. Social Media Management:
• Managing the CDA's social media accounts to engage with the public, share updates, and address concerns.
• Monitoring online conversations and feedback related to the CDA.
6. Event Management:
• Organising and coordinating events, such as groundbreakings, project inaugurations, and community outreach programs.
• Ensuring that events are well-publicised and attended.
7. Stakeholder Engagement:
• Building and maintaining relationships with stakeholders, including government agencies, local communities, and other organisations involved in development projects.
8. Public Feedback:
• Collecting and analysing feedback from the public regarding CDA services and projects.
• Using this feedback to improve services and address concerns.
9. Internal Communications:
• Keeping CDA staff informed and engaged by managing internal communication, including newsletters, emails, and intranet updates.
10. Documentation and Reporting:
• Maintaining records of all communication efforts, including media coverage and public feedback.
• Preparing reports and analysis to assess the effectiveness of PR strategies.

PR directorate provides permission for photoshoot in various locations of Islamabad.

Contact Details

+9251-9252614

Khayaban-e-Suharwardi, Sector G-7/4, Islamabad

Geospatial Technology Wing has been established and mandated to provide assistance to all the wings of CDA for the use of Geospatial Technologies like Satellite Imagery, UAV and Drone Imagery, Geographic Information System, Remote Sensing and Global Positioning System.

It has mandate to digitize and transform all existing maps, layout plans, drawings to geospatial information and formulate dicision support system for informed decision making.

State of the art IT Infrastructure coupled with development and deployments of Web and android apps and monitoring and reporting dashboards would help ease of doing business.

The Resource Center will have the following responsibilities/ TOR's: -

1. To list all existing resources of revenue of CDA including its collection processes, possible pilferages and measures required to standardize these processes by using technology & digitalization.
2. Explore potential/ neglected avenues of continuous resources collection in CDA to cater for the future needs of Authority.